ORDER & SHIPPING INFORMATION

SHIPPING INFORMATION

 

Our packages are send with great care to make sure you feel like receiving a present. Orders that are placed before 16:00 o'clock are send out the same day. All our packages are send with a track and trace code to ensure your new treasures will arrive at your doorstep safely. Depending on PostNL, they will arrive within one or two working days. Please note that PostNL does deliver on Saturday, but not on Sunday. You can also choose to pick up your order by appointment in the city centre of Leiden for free.

 

SHIPPING COSTS: THE NETHERLANDS

Pick up by appointment in city centre of Leiden: FREE

Mailbox package to Shipping Address: 2,50 euro

'Normal' package to Service Delivery Point: 3,95 euro

'Normal' package to Shipping Address: 4,95 euro

Orders of 50 euro or more: FREE delivery within the Netherlands

 

SHIPPING COSTS: EUROPE & THE REST OF THE WORLD

Belgium & Germany: 7,95 euro

Orders of 75 euro or more: FREE delivery within Belgium & Germany

United Kingdom, France & Italy: 12,95 euro

Orders of 100 euro or more: FREE delivery within the UK, France & Italy

USA, Australia, Brazil, Canada, China, Japan, South-Afrika: 29,95 euro

Do you want to ship our treasures to other countries? No problem! Just select your country in the shopping cart and the shipping costs are calculated automatically.

 

ORDERING PROCESS INFORMATION

When you place an order in our webshop, you go through the following steps:

  1. Fill out your personal details (name, email, phone number and delivery address);
  2. Please check if all items in your shopping card are correct.
  3. Choose the way you want your order to be send. After this, your shipping costs will be calculated. 
  4. Please select your payment method (you can choose iDEAL, Paypal, Visa, Mastercard, American Express or Bancontact) and confirm your order. 
  5. Pay via the payment method you chose;
  6. You order is placed! Now we are going to make sure your new treasures arrive as soon as possible. In the unfortunate case an item is no longer in stock, you will be informed within 48 hours. 

 

QUESTIONS?

Do you have any questions or can we help you with anything? Please let us know! We answer our mail (info@by-rogue.com) within 24 hours and are often on Instagram (@by.rogue) as well. Please check the contact page on how you can reach us.