FREQUENTLY ASKED QUESTIONS

 

  

ORDERING

 

Help, I don't know my ring size. 

We totally get it and no worries, just click here and you'll know in no-time. 

 

Can I have my order send to someone else as a gift?

Yes, definitely. Just let us know in the comment section during check-out and we'll make sure to pack it extra magically. Want to include a personal message? Leave a note for your lucky someone and we'll handwrite it for you on a nice card. For free. 

 

Do you have gift cards? 

We sure do. Just click here, choose the amount you want to give and check out. We'll send you an email with a unique code and a gift card you can print. Perfect gift, here you come. 

 

Why can't I order (more pieces of) my favourite item?

When your fave is sold out, just fill out your email address at the product page. You'll be the first to know when it's back in stock, probably soon. If you can only order a limited number of pieces, that unfortunately means those are all we have in stock at the moment. Want to order more? Please let us know and we'll have a look where they're at. 

  

I've seen something on your instagram but can't find it online. Can I still order it?

Yes, just let us know what you're looking for and we'll try and find it. 

 

How can I pay?

You can pay with iDEAL, Paypal, Creditcard or Bancontact. 

 

I have a discount code, how can I use it?

Just fill in the code at check-out and the discount will be automatically calculated. We don't offer many discounts because it's hard to compete as a small, conscious brand. 

 

 

SHIPPING

 

Do you ship internationally?

Yes, we ship worldwide.

 

What are the shipping costs?

 

// THE NETHERLANDS

Pick up by appointment in city centre of Leiden: FREE

Mailbox package: 2,50 euro

'Normal' package to service delivery point: 3,95 euro

'Normal' package to shipping address: 4,95 euro

ORDERS OVER 50 EURO: FREE SHIPPING

 

// EUROPE

Belgium & Germany: 7,95 euro | ORDERS OVER 75 EURO: FREE SHIPPING

United Kingdom, France, Italy, Austria, Czech Republic, Denmark, Hungary, Luxembourg, Poland, Portugal, Slovakia, Spain: 12,75 euro | ORDERS OVER 100 EURO: FREE SHIPPING 

Croatia, Estonia, Finland, Greece, Iceland, Ireland, Latvia, Lithuania, Monaco, Norway, Sweden, Switzerland: 19,75 euro | ORDERS OVER 150 EURO: FREE SHIPPING  

 

// REST OF THE WORLD

USA, Canada, Brazil, China, South-Afrika: 24,95 euro | ORDERS OVER 250 EURO: FREE SHIPPING  

Rest of the world: 29,95 euro | ORDERS OVER 300 EURO: FREE SHIPPING  

 

When will I receive my items after I ordered them? 

All orders are send as soon as possible, but always within 24 hours. You're notified when your conscious goodness has been send. Depending on postal services, it takes 1 or 2 working days to arrive within the Netherlands. You can also pick up your order by appointment in Leiden for free.

Internationally, packages are delivered to Belgium within 1-2 working days, to Germany, the UK, Denmark and France in 2-3 working days and to Italy, Spain and most other European countries in 3-5 working days. To the rest of the world, shipping times vary from within one to two weeks.  

Please note that due to covid, shipping can take longer

 

Are there extra costs for orders outside of the EU? 

Yes, depending on your countries rules and regulations, there are international shipping duty costs and taxes. Please note that we are not responsible for these. 

 

 

RETURNS

 

Can I exchange (part of) my order? 

Yes. Please let us know as soon as possible so we can help you smoothen the process. 

 

How can I return (part of) my order? 

When you buy at Rogue, you have 14 days to decide whether you want to keep your sustainable gorgeousness. If you don't, just let us know by email within 14 days after receiving your order.

After that, you have another 14 days to return. Below is a link to our return form. Please print it and put it in the box or just include a little (love) note to us with the info that's required on the form. 

To return, please send to the address below. We'll reimburse the entire costs of the returned item, including the initial shipping costs to your address. Please note that you will need to pay for the shipping costs to return the item yourself. If you want to keep part of your order, we'll reimburse the item(s) that are returned, but not the shipping costs to and from your address.

Please beware: For hygienic reasons, earrings and beauty & skincare products cannot be returned. For these products, all orders are final. 

 

Return address:

ROGUE

Ververstraat 34

2312LV Leiden 

The Netherlands

Click here for the return form

 

When will I have my money back? 

We'll reimburse you, through the same payment method that was used to pay for the order, within 14 days after you've let us know about the return. The item(s) need to be back with us (in perfect condition) before we make the payment. The time it takes for the money to be back in your account depends on your bank and payment method, but is usually within 3 working days.

 

 

ABOUT ROGUE & OUR GORGEOUSNESS

 

What is the best way to take care of my jewelry? 

As fashion icon Vivienne Westwood said it best: Buy less, choose well, make it last. So give your new fave the love it deserves. To make sure your statement pieces stay their best for as long as possible, click here and read our best tips and tricks. Shine on. 

 

Is all your beauty clean? 

Yes. There are no toxic ingredients, pollutants or fillers in any of our skincare. Just botanical flower power that will do wonders for your skin. Self-care Sunday, every day. 

 

Is all your clean beauty cruelty free? 

Yes. We love animals more than anything and would never sell anything that harms them in any way. 

 

Is all your clean beauty cruelty vegan? 

Almost all of our clean beauty is vegan. NOTO botanics is completely vegan. Our other brands use honey or bees wax in a few products. If this is the case, it's clearly stated in the ingredient list. 

  

How does Rogue support girl power? 

We're all about women empowerment. All of our brands are founded and run by the most talented and amazing boss babes. We love supporting each other and believe that when women follow their dreams, magical things happen. We absolutely love to collab with fellow female founders, so let us know if you want to make magic together. Join the revolution, go Rogue. 

 

How does Rogue celebrate sustainability? 

We believe in slow consuming over mass production. There is no planet B, so let's take care of this one together. All of our brands are conscious indie brands that produce slow. They only make small batches of their gorgeousness so nothing is wasted, use recycled materials, ship sustainably and always, always treat and pay their employees fairly. With love and respect for nature, people and animals. We and they are always looking for more and better ways to contribute. 

 

Where does your conscious gorgeousness come from? 

We're always curating the most gorgeous sustainable indie brands. On every product page, we tell you a little bit about where your sustainable stunners are from and who made them. Check out our blog to read all about our brands and their boss babe founders. 

 

 

 

QUESTIONS?

Have any questions, want to collab or need help? We're here for you. We answer our mail (info@by-rogue.com) within 24 hours and are often on Instagram (@by.rogue) as well.